Cannot print

The main reasons why printing may fail are listed below.

You do not have enough points left

1. personal settings page to check your remaining points.

2. If you do not have enough points, fill in the “Application for an Increase in the Printable Number of Pages”, have a faculty member of your department sign and seal it, and submit it to the office counter on the 1st floor of the Information and Media Center. Application forms are available in the rack at the counter. Each application adds 100 points.

The paper size you requested does not match the paper loaded in the printer

1. The printer panel shows a message such as “Load Tray 1 (priority)　11×17”　plain paper” or “Load Tray 1 (priority)　B5　plain paper”.

2. If you have retried several times without success, cancel the print jobs first.　personal settings page and go to the page showing your print count, select the Jobs tab, and cancel the jobs.

3. Then open the printer properties on the print settings page, change the output size to A4, and print again.

Printing an image directly from the browser

Printing an image directly as displayed in the browser can fail or behave unexpectedly.This happens particularly often when the file is open in Google Drive.
Download the file to your computer first, open it, and then print.

Authentication fails at the printer

The following causes are possible.

• The LAN cable is unplugged.
  → Plug the LAN cable back in.
• Scheduled maintenance is in progress.
  → Maintenance is carried out twice a year, in spring and autumn. Check the announcement and please wait; it finishes within half a day.
• The printer has developed a fault for some reason.
  → Please restart the printer.